Shipping Policy
Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Options
We offer a variety of shipping options to accommodate your needs, including standard and express delivery. You will be able to select your preferred shipping method at checkout.
Delivery Times
Estimated delivery times vary by destination:
– Standard Shipping: 5-7 business days
– Express Shipping: 1-3 business days
Note: Delivery times may vary due to factors beyond our control.
Shipping Costs
Shipping fees are calculated based on the destination, weight, and dimensions of the items ordered. Final shipping costs will be displayed during checkout.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email to monitor its journey.
Return Policy
Eligibility for Returns
Products are eligible for return within 30 days of the delivery date. Items must be unused, in original packaging, and accompanied by the proof of purchase.
Non-Returnable Items
Customized products, downloadable software, and certain health and safety items are non-returnable unless faulty.
Return Process
To initiate a return, please contact our customer support team at info@osmarty.com with your order number. Our team will provide you with detailed instructions for returning the item.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.
Exchange Policy
We offer exchanges for defective or damaged items. To exchange a product, contact our customer service, and we will assist you with the exchange process.
Contact Us
For any shipping or return-related questions, please reach out to our support team at info@osmarty.com.
Thank you for choosing oSmarty for your technology needs.